Provided below, is essential information on shipping limitations and critical items to be verified before planning patient visits in the event of a public or national holiday closure.
A summary of Cerba Research affiliates and/or laboratories can be found in the attached spreadsheet.
Please take the following into consideration when scheduling patient visits:
Sites with 24h delivery time to Cerba Research affiliate:
• Do not schedule any shipments 24 hours before the closing day of the Cerba Research affiliate you are shipping samples to.
Sites with 48h delivery time to Cerba Research affiliate:
• Do not schedule any shipments 48 hours before the closing day of the Cerba Research affiliate you are shipping samples to.
Please do not ship samples on the day(s) before local public holidays or on local public holidays. If agreed otherwise for your trial, please confirm arrangements in advance with your courier. As all couriers (standard and premium) may have restrictions, please contact them well in advance to confirm the following:
• The possible shipping days and possible earlier last calling / pick-up times.
• Customs closing times (only applicable if a pro forma invoice is required).
Please note Couriers will typically not pick-up or deliver on public holidays.
Take your sample transit time into consideration; 24, 48 and 72 hours – to ensure samples arrive the day before or after a closure day.
During Christmas and New Year’s period schedule pickups in advance of the holidays when possible.
Cerba Research will be providing continuous service during this holiday period (except on the closure days). Please contact us via the general contact details below or via the study specific e-mail address should you have questions. Our site and study teams are here to assist you.
Cerba Research Europe, Montpellier and France: [email protected]
Cerba Research USA [email protected]
Cerba Research Australia: [email protected]
SRL Japan: [email protected]
*Delivery time to Cerba research for your site is detailed on the front page of the Central lab manual